The timeline for a custom rug typically ranges from 2 to 4 weeks depending on the complexity of the design, size, and current order volume. We'll provide a more accurate estimate when you receive your free quotation.

We primarily use 100% premium New Zealand wool for its superior softness, durability, and vibrant color retention. We also offer acrylic yarn options for those looking for a different texture or a more budget-friendly alternative.

Yes! We ship our custom rugs worldwide. Shipping costs and delivery times vary depending on your location, which will be detailed in your final invoice.

For regular maintenance, vacuum your rug gently using a suction-only setting (avoid beater bars). For spills, blot immediately with a clean, dry cloth — do not rub. For deep cleaning, we recommend professional rug cleaning services.

We can turn almost any clear image, logo, or concept into a rug! Highly detailed or photorealistic images may need to be slightly simplified into a stylized, tuft-friendly design. We always share a mockup for your approval before production begins.

Because custom rugs are made uniquely for you, we cannot accept returns or exchanges. However, we ensure you are involved in the design process and approve the artwork before we start, ensuring you get exactly what you envisioned.

Yes, we use AI to enhance the backgrounds of our rug photos to create a more aesthetic and immersive setting. However, the rug itself is 100% real — captured exactly as it was handcrafted. We use AI solely to elevate the environment, ensuring the focus remains on the texture and detail of our work. You can also find the original, unedited photos of each rug — without any background enhancements — right in the product image gallery (just scroll through the thumbnails). If you'd like to see the authentic, raw process and behind-the-scenes content, please visit our Instagram @ruggyland. We believe in transparency and love showing the real craftsmanship that goes into every single tuft!